FAQs

  • When will my subscription be renewed? 
    • To help with product forecasting, our subscriptions are renewed and shipped each 15th of the month. You will not be charged twice in the same month. 
  • What are your shipping cost?
    • Cost depends on delivery zip code. This cost is automatically calculated at checkout. 
  • What is the refund policy?
    • To protect our customers' health and safety, MexicanCandy.com only accepts returns of non-edible items that have not been opened. Refunds for returns exclude shipping costs. 
  • What are the shipping options?
    • Ship within 3-7 business days via UPS or USPS to the 48 Contiguous U.S. States
  • Do you charge taxes? 
    • We do not charge any sales tax on candy.
  • When will I receive my order?
    • Depending on the shipping carrier we expect 3-7 business days.
  • What do I do if I never received my order?
    • Please contact the shipping carrier first and submit a claim. Once we have a claim number we can reship your items. 
  • What do I do if I received a damaged order?
    • Please contact the shipping carrier first and submit a claim. Once we have a claim number we can reship your items. 
  • How do I make changes to an order I’ve already placed?
    • You can cancel or change an order as long as it has not been released into our fulfillment system. (can be seconds, minutes or hours depending on our backlog) Please email us at info@mexicancandy.com immediately. 
  • Is my candy going to melt? 
    • We cannot guarantee any items being melted or damaged due to weather issues. Please be considerate of the items you order and the weather in your area. 
  • Can I pick my own Candy?
    • Given our vast selection of over 2,000 types of candy and snacks, it could be quite daunting to choose from such an extensive list. To simplify this process and ensure a delightful experience, we have expert candy curators who are adept at assembling the most perfectly balanced variety for each monthly box. This approach allows you to discover and enjoy a diverse range of treats without the overwhelm of choosing from a massive inventory.